At Zenwax Media Pvt Ltd, we respect your privacy and are committed to protecting the personal data of our couples and their guests. This policy explains how we collect, use, and safeguard your information when you visit https://zenwaxmedia.com or engage our services.

1. DATA WE COLLECT

We collect information that allows us to provide a seamless luxury experience:

• Identity Data: Names of the couple, contact details (email, phone number, WhatsApp), and billing address.

• Event Data: Wedding dates, venue locations, guest counts, and itinerary details.

• Visual Data: Photographs and video footage captured during your events (this is considered “Personal Data” under Indian law).

• Technical Data: IP address, browser type, and usage patterns collected via cookies.

2. HOW WE USE YOUR DATA

Your data is processed for the following purposes:

• Service Delivery: To execute photography, cinematography, and floral design services.

• Communication: To send updates, invoices, and teasers via email or WhatsApp.

• AI Face Recognition: If you opt for our “Instant Guest Gallery,” we use temporary biometric snapshots to identify and deliver photos to your guests. (Note: These snapshots are used solely for sorting and are deleted after the gallery expires).

• Marketing: We may feature your wedding highlights on our website or social media to showcase our portfolio, unless you have opted for a “Private Gallery” in your contract.

3. DATA SHARING AND DISCLOSURE

We do not sell your data. We only share information with:

• Internal Teams: Editors, floral designers, and production crews.

• Technical Partners: Cloud storage providers (e.g., Google Drive, Dropbox), AI gallery platforms, and payment gateways (e.g., Razorpay/Cashfree).

• Legal Authorities: If required by Indian law or to protect our legal rights.

4. COOKIE POLICY

Our website uses cookies to enhance your browsing experience.

• Essential Cookies: Necessary for the website to function (e.g., secure logins).

• Performance Cookies: Help us understand how visitors interact with our site (Google Analytics).

• Marketing Cookies: Used to show you relevant ads on social media platforms based on your interest in our services.

• You can choose to disable cookies through your browser settings, though some features of the site may lose functionality.

5. DATA SECURITY

We implement industry-standard encryption and secure server protocols to protect your high-resolution media and personal details. However, no method of transmission over the internet is 100% secure; while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. YOUR RIGHTS (DPDP ACT COMPLIANCE)

Under the Digital Personal Data Protection Act (India), you have the right to:

• Access: Request a copy of the data we hold about you.

• Correction: Ask us to update or correct inaccurate information.

• Erasure: Request that we delete your personal data (subject to our contractual obligations for backup and tax records).

• Withdraw Consent: Opt-out of marketing communications at any time.

7. RETENTION POLICY

We typically archive wedding media for a period of [e.g., 1 year] after the event to allow for additional edit requests or album prints. After this period, data may be purged from our active servers.

8. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act and DPDP Act, if you have any concerns or grievances regarding your privacy, please contact our designated Grievance Officer:

Name: Sumit Meena
Designation: Grievance Officer, Zenwax Media Pvt Ltd, HOUSE NO 16 SHOP NO 106, PLOT NO 16 SAGAR PLAZA, VARDHAMAN TIMES, PITAMPURA CITY DELHI 110034 INDIA
Email: info@zenwaxmedia.com